If you're having problems with receiving emails from Medium, including sign in links or email digests, this article is for you! We've gathered some tips to help you troubleshoot this problem.
Step 1: Make sure your email address is correct
- On your homepage, click on your profile picture and click Settings.
- Under Your email, double check if your email address is correct. If you need to update it, click Edit email and confirm the change by clicking Save.
- In the app, tap your profile picture on the bottom bar.
- Tap Settings in the top-right corner.
- Tap Email notifications.
- Under Your email, double check if your email address is correct. If you need to update it, click Edit email and confirm the change by clicking Save.
Step 2: Check your spam, trash folders, and other email filters
Search your "All Mail" and "Spam" inbox for emails from Medium. If you set up any custom email filters, double check them to see if they send Medium emails into some other folder.
Step 3: Allow receiving emails from Medium
- On your computer, go to Google Contacts.
- In the bottom right, click Create contact.
- Enter the email address noreply@medium.com.
- Click Save.
If you have an email from Medium in your inbox, you can also hover over the senders name and click Add to contacts from there.
- Log in to your Yahoo email inbox, hover over the Settings icon and click Settings.
- In the Settings tab, select Filters from the left menu and click the button to Add a filter.
- Type in a name for your filter. Select "contains" in the "sender" drop-down menu, and type in noreply@medium.com in the "sender" text field. In the "Move to folder" drop-down menu, select "Inbox".
- Click Save in the top bar to save your filter.
- Log in to your Hotmail email inbox. In the top-right corner, click the Settings icon.
- Click Options.
- Click Safe and blocked senders.
- Click Safe senders.
- Enter the email address noreply@medium.com and click Add to list.
- Right-click on the email message in your inbox.
- Select Junk E-mail from the menu.
- Click Add Sender to Safe Senders List.
AOL
- Log in to your AOL email inbox. In the top-right corner, click Options and then Mail Settings.
- In the Settings page, click Spam Settings.
- Choose Allow mail only from addresses I specify from the drop-down menu.
- Enter the email address noreply@medium.com and click the plus button.
- Click Save to save your changes.
Verizon
- Log in to your Verizon email inbox.
- Click Options.
- Click Block Senders.
- Locate the Safe List.
- Enter the email address noreply@medium.com.
- Click OK.
Comcast
- Log in to your Comcast email inbox and click Address Book.
- Click New and click New Contact.
- Add email address noreply@medium.com.
- Click Save.
If you're still not receiving emails from Medium, you might also ask your IT team, email administrator, or ISP if your email server is blocking emails from Medium. Emails from Medium come from noreply@medium.com, so that email address might need to be whitelisted on the email server level.
Request a mobile link (workaround)
- On the Medium homepage, click Sign in in the top-right corner.
- Choose Sign in with email.
- Resize your browser window to the smallest size possible. You can do this by dragging the bottom right corner of your browser window to the left.
- Request a new sign-in link. This time, you will be sent a code instead of the magic link.
- Keeping the browser window resized, enter the sign in code. You can change the browser window size back to normal once you sign in.
Get help
If you still have problems with receiving emails, please contact Medium Support for further assistance.