Trouble receiving emails from Medium

If you're having problems with receiving emails from Medium, including sign in links or email digests, this article is for you! We've gathered some tips to help you troubleshoot this problem.

Troubleshooting


Make sure your email address is correct

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  1. Click on your profile picture in the top-right corner of the page and click Settings.
  2. Under Your email, double check if your email address is correct. If you need to update it, click Edit email and confirm the change by clicking Save.

Check your spam, trash folders, and other email filters

Search your "All Mail" and "Spam" inbox for emails from Medium. If you set up any custom email filters, double check them to see if they send Medium emails into some other folder.

Allow receiving emails from Medium

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  1. On your computer, go to Google Contacts.
  2. In the bottom right, click Create contact.
  3. Enter the email address noreply@medium.com.
  4. Click Save.

If you have an email from Medium in your inbox, you can also hover over the senders name and click Add to contacts from there.

If you're still not receiving emails from Medium, you might also ask your IT team, email administrator, or ISP if your email server is blocking emails from Medium. Emails from Medium come from noreply@medium.com, so that email address might need to be whitelisted on the email server level.

Still having problems? Contact us so we can help you troubleshoot!

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