Why do I keep getting signed out?

To use all of the Medium services while visiting custom domain publications on Medium (like hackernoon.com, medium.freecodecamp.org, etc.) you must accept the cookies from medium.com and any custom domain on Medium as well.

If your third-party cookies are turned off, you might experience problems with signing in to your Medium account and/or interacting with Medium stories (through bookmarking, clapping, etc.)

Browser plugins & extensions


If you use an ad blocking extension on your browser, you also might need to add exceptions for the domains on Medium that you visit most, otherwise, you might still get logged out. You can find instructions for adding exceptions to ad blockers here.

Ghostery

We've also found that Ghostery causes this issue. Please try removing Ghostery or turning off Ghostery anti-tracking. To turn off Ghostery anti-tracking:

  1. Click the blue Ghostery extension icon.
  2. Click Detailed view.
  3. Click the shield icon that represents "enhanced anti-tracking" to turn off anti-tracking.
  4. Refresh the page.

Managing third-party cookies settings


Below you will find instructions for turning on third-party cookies on popular browsers. If you're using another browser, please refer to your browser's support pages. If you've done all these things and the issue persists, try clearing your Medium cookies and any cookies related to the custom domain publications that you are landing on and getting logged out. 

Google Chrome Safari Firefox

To turn on third-party cookies in Chrome:

  1. Select the Chrome menu icon.
  2. Select Preferences.
  3. Near the bottom of the page, select Advanced.
  4. In the Privacy section, select Content settings.
  5. In the Content settings section, select Cookies.
  6. In the Cookies section, make sure Block third-party cookies is not on. The toggle should be grey.
  7. In the Cookies section, make sure Allow sites to save and read cookie data is on. The toggle should be blue.

Screenshot of correct Chrome settings:

Screen_Shot_2018-05-08_at_9.51.41_AM.png

For more information, please refer to this article to learn how to manage cookies for Chrome.

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