If you're having problems signing up, signing in, or you're frequently being signed out of your Medium account, we've gathered several tips that might help you troubleshoot the problem.
Troubleshooting
Clear your browser cookies
- Click the More button in the top-right corner of your browser window.
- Choose Settings from the menu.
- Under Privacy and security, click Site settings.
- Click Cookies and site data.
- Click See all cookies and site data.
- Choose medium.com from the list.
- Click Remove all.
- Choose Safari and click Preferences.
- Click Privacy.
- Click Manage Website Data.
- Select medium.com from the list
- Click Remove All.
- Go to medium.com and click the padlock button at the left of the address bar.
- Click Clear cookies and site data.
If you use another browser, please refer to your browser's support pages.
If you've cleared your browser cookies and the issue persists, try also clearing any cookies related to the custom domain publications, e.g. towardsdatascience.com, that you are landing on and getting logged out.
Make sure third-party cookies are enabled
If your third-party cookies are turned off, you might also experience problems while browsing Medium.
- Click the More button in the top-right corner of your browser window.
- Choose Settings from the menu.
- Under Privacy and security, click Site settings.
- Click Cookies and site data.
- In the Cookies section, make sure Block third-party cookies is not on. The toggle should be grey.
- In the Cookies section, make sure Allow sites to save and read cookie data is on. The toggle should be blue.
- Choose Safari and click Preferences.
- Click Privacy.
- In Website tracking: If "Ask websites not to track me" is checked, or if "Prevent cross-site tracking" is checked, un-check them.
- Click the menu button and select Content blocking.
- In the Privacy & Security panel of Firefox Settings, do one of the following:
- Select Standard to restore all default cookies settings for your browser.
- Select Custom and clear the cookies check mark.
Make sure your browser extensions don't interfere with Medium
Browser extensions that block paywalls will prevent you from signing in to Medium. Disable these extensions if you want to use Medium.
If you use an ad blocking extension on your browser, you also might need to add exceptions for the domains on Medium that you visit most, otherwise, you might still get logged out. You can find instructions for adding exceptions to ad blockers here.
Ghostery browser extension
One of the most common cases we've found interfering with Medium was from users using the Ghostery extension. Please try removing Ghostery or turning off Ghostery anti-tracking for Medium pages. Here's how you can turn off Ghostery anti-tracking:
- Click the blue Ghostery extension icon.
- Click Detailed view.
- Click the shield icon that represents "enhanced anti-tracking" to turn off anti-tracking.
- Refresh the page.