Trouble signing in or staying signed in to Medium

If you're having problems signing up, signing in, or you're frequently being signed out of your Medium account, we've gathered several tips that might help you troubleshoot the problem. Please read and try all of the troubleshooting items listed on this page prior to contacting Medium Support.

Clear your browser cookies

Google Chrome Safari FirefoxEdge
  1. Click the  More button in the top-right corner of your browser window.
  2. Choose Settings from the menu.
  3. Under Privacy and security, click Site settings.
  4. Click Cookies and site data.
  5. Click See all cookies and site data.
  6. Choose medium.com from the list.
  7. Click Remove all.

If you use another browser, please refer to your browser's support pages.

If you've cleared your browser cookies and the issue persists, try also clearing any cookies related to the custom domain publications, e.g. towardsdatascience.com, that you are landing on and getting logged out.

Make sure third-party cookies are enabled

If your third-party cookies are turned off, you might also experience problems while browsing Medium.

Google Chrome Safari FirefoxEdge
  1. Click the  More button in the top-right corner of your browser window.
  2. Choose Settings from the menu.
  3. Under Privacy and security, click Site settings.
  4. Click Cookies and site data.
  5. In the Cookies section, make sure Block third-party cookies is not on. The radio button should not be filled in. 

Make sure your browser extensions don't interfere with Medium

Browser extensions that block paywalls will prevent you from signing in to Medium. Disable these extensions if you want to use Medium.

If you use an ad blocking extension on your browser, you also might need to add exceptions for the domains on Medium that you visit most, otherwise, you might still get logged out. You can find instructions for adding exceptions to ad blockers here.

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