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Error purchasing a membership using Google Play in the Medium app

Here are some common solutions to errors purchasing a Medium membership in our app using Google Play. If you still have problems after using this troubleshooting guide, please submit a request for our support team. 

 

  • Check your network connection:
    Make sure you are connected to the internet by opening a browser window and loading a webpage. If you are not connect, see this article to fix your connection. 

  • Force quit the Medium app:
    • On your device, open the main Settings app Settings
    • Tap Apps or Manage applications (depending on your device, this may be different)
    • Tap the Medium app
    • Tap Force stop.
    • Re-open the Medium app 
    • Check if the Membership is reflected

  • Reinstall the Medium app:
    • On your mobile device, hold down the power button.
    • Tap Power off or Restart (depending on your device this text may be different).
    • If needed, hold down the power button again to turn the device back on.
    • Wait for the device to start back up.
    • Re-open the Medium app and see if the purchase has been delivered.

  • Check if the payment went through:
    • Open the Google Play Store app .
    • At the top right, tap your Profile picture.
    • Tap Payments & subscriptions and then Budget & history.
    • If you don't see the Membership subscription, try your payment again

  • Update the Play store app:
    • On your Android phone or tablet, open the Google Play Store app .
    • At the top right, tap the Profile picture.
    • Tap Settings Settings and then About and then Play Store version.
    • The app updates or notifies you that your version is up to date.
  • Make sure your device's time and date are correct:
    • On your Android phone or tablet, open your device's Settings app Settings.
    • Tap Date & time.
    • Look for "Automatic date & time" and "Automatic time zone" and check if they’re switched on or off. Then follow the relevant steps below:

      If "Automatic date & time" and "Automatic time zone" are turned off

      • Turn on both the date & time and time zone settings.
      • Wait a few minutes, and check to see if your problem is fixed.
      • If it’s not, try restarting your device and check again.

      If "Automatic date & time" and "Automatic time zone" are switched on

      • If both of these settings are on, the date and time probably isn’t your issue. 

       

 

 

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