Medium Help Center
Submit a request

How can we help you?

Here's what might help

Submit a request

Back

Upload a list of email addresses to Medium

Writers who send their stories via the newsletter feature can import their own list of email subscribers collected from elsewhere. You can only import by agreeing to follow our Email Import Terms of Use, including important requirements that apply to your use of the import tool. For example, you agree to only upload subscribers who've signed up to receive emails directly from you, and not have been obtained from a third party.

Requirements

To be able to import your email subscriber lists, you must have a .csv or .txt file with the email addresses you want to upload. Learn more.

Back

Submit a CCPA request

If you reside in California and would like to make a request related to your personal information, please fill out the form below. In addition to filling out and submitting this form, California residents may make such requests by emailing privacy@medium.com. If you would like to be removed from our promotional communications, please click on the Unsubscribe button located at the bottom of any promotional communication received from Medium.

Additional requirements for Authorized Agents

If you are making this request as an authorized agent, please upload below in the Attachments field either (1) a written and signed authorization from the California resident indicating you have authority to submit this request, or (2) a power of attorney from the California resident pursuant to Cal. Prob. Code sections 4000 to 4465.

Once you submit your request

As required by law, we will contact you to confirm your identity and may ask you to provide additional documentation. Please monitor your inbox for a follow-up email from yourfriends@medium.com. We may deny requests from agents that do not submit sufficient proof of their authority to make rights requests. Furthermore, we may require California residents to verify their own identities or confirm that their agents have permission to submit rights requests on their behalf. Requests may be denied if they cannot be verified or confirmed.

Back

Report a trademark violation

To report a Trademark violation of content on Medium, please complete the following form. Please note that contents of the report may be forwarded to the infringing party. If you feel providing this information will cause potential privacy violations, please use a business or legal address.

Back

Report copyright infringement or plagiarism

Medium deals with copyright infringement on Medium Services in accordance with the Digital Millennium Copyright Act.

If you believe that Subscriber Content residing or accessible on or through Medium Services infringes a copyright, please send a notice of copyright infringement containing the following information using the contact form at the bottom of this page, or to the Designated Agent at the address below:

Identification of the work or material being infringed.
Identification of the material that is claimed to be infringing, including its location, with sufficient detail so that Medium is capable of finding it and verifying its existence.
Contact information for the notifying party, including name, address, telephone number and e-mail address.
A statement that the notifying party has a good faith belief that the material is not authorized by the copyright owner, its agent or law.
A statement made under penalty of perjury that the information provided in the notice is accurate and that the notifying party is authorized to make the complaint on behalf of the copyright owner.
A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright that has been allegedly infringed.

After removing material pursuant to a valid DMCA notice, Medium will immediately notify the Subscriber responsible for the allegedly infringing material that it has removed or disabled access to the material. Medium reserves the right, in its sole discretion, to immediately terminate the account of any Subscriber who is the subject of repeated DMCA notifications.

You can report alleged copyright infringement by emailing the above information to copyright@medium.com.

You can also mail a copyright notice to:

Medium.com Designated Agent
Trust & Safety Team
A Medium Corporation
P.O. Box 602
San Francisco, CA 94104
Phone: 415-508-5008
Email: copyright@medium.com

Back

Submit feedback

Boost Nomination Pilot Help Center

Thank you for participating in Medium’s Boost Nomination Pilot program!

As a reminder, this program is still in beta, and changes frequently as we test different processes and systems. The best way to keep up with these changes is to carefully read the weekly newsletters sent to participants. All changes are also documented in the program FAQ.

If you’re not a member of the program, you can join the waitlist here.

How can we help you?

I have a question about a nomination I submitted
I have a question about contracts, reporting, or payments
I have a question about the program that needs an answer
I have feedback about the program

Back

Submit a request

After you submit a story via the Boost nomination form, you should receive a response from curation within 24-36 hours.

If you haven’t received a response after 48 hours or you have a question about a specific nomination, you can enter the story information below to check the status of the nomination.

Back

Submit a request

You will see the payout on your Partner Program dashboard and receive your payout for the previous month by the 10th day of the following month. You can see the amount of your most recent payout under “Bonuses” on your Medium Partner Program dashboard.

If you have additional questions about your contract, nomination reports, or payment, please contact us below.

Back

Submit a request

Here are some of the most frequent questions from nominators:

Can I get additional feedback about why a nomination was declined?

Disagreeing (sometimes strongly!) with a declined nomination is a natural, expected aspect of participating in this program. Understandably, many nominators would like to appeal a nomination decision they disagree with, receive detailed feedback about a declined nomination, or gather more information about how stories could be improved to be selected for Boost. However, this program’s nomination and review process is focused on decision-making only. There are no appeals, nor are we able to offer individual guidance on why a story was not Boosted.

For more information, please see this section of the program FAQ.

How many stories can I nominate a month?

When you start the program, you can nominate five posts per calendar week, up to 20 a month. Aim to nominate five posts by the 7th of the month, another five by the 14th, and so on. The goal of this weekly guideline is to spread Boost nominations throughout the month, to avoid “dead zones” with few nominations coming in, and backlogs at the end of the month with last-minute nominations. All your nominations for the month must be received by midnight UTC on the final day of the month.

For more information, please see this section of the program FAQ.

As a publication editor, can I nominate a story before it’s published?

Yes, and we recommend doing so! This is the most efficient way to nominate a story from your publication:

Edit the story draft
Schedule the draft to publish a couple days in the future
Nominate the story by sharing the draft link in the Boost nomination form
You'll hear back within a day or so if the story is selected for Boost
If it's selected for Boost, the story will automatically get Boosted immediately upon its scheduled publication

For more information, please see this section of the program FAQ.

Have a different question not addressed in the FAQ or by the answers above? Enter it below:

Back

Submit feedback

Since the Boost Nomination Pilot is still in beta, we’re always open to feedback from program participants. Thank you for sharing your thoughts with us!

How can we help you?

I forgot or lost access to my sign in method
I am not receiving the sign in email link
I am not getting signed in to my account when I go through the sign in process

Back

I forgot or lost access to my sign in method

How to find your Medium account

Regardless of the method you used to sign up to Medium, there’s always an email address attached to your account. Try the following:

Check if you can find any emails from Medium in your email inboxes. If you have received emails from Medium to a specific inbox, it means that you have an account associated with that email address.
If you have a membership subscription, check all your email inboxes and try to find the email titled Thank you for becoming a member. If you are able to find that email, it means that your membership Medium account is associated with that email address.

How to sign in to your account

Once you know which email address is associated with your Medium account, you can sign in to your Medium account with that email address.

Desktop iOS & Android

On the Medium homepage, click Sign in in the top-right corner.
Choose Sign in with email.
Enter your email address and click Continue.
Go to your inbox and open the verification email.
Click Sign in to Medium in the email to be redirected to Medium and signed in to your account.
If you do not have access to your email inbox on the device, click Can't use a magic link for some reason? We can send you a code instead at the bottom of the sign in prompt, and check your inbox for the email containing the 5 digit sign in code. Enter that code to sign in.

Note: The email verification link expires after two hours and can only be used once. If you run out of time or need a new email login later on, follow the same process again to get a new email login link.

Open the Medium app on your device.
Tap Sign in with email.
Enter your email address and tap Continue.
Go to your inbox on your device and open the verification email. You must open the verification link from the same device you requested it.
Tap Sign in to Medium in the email to be redirected to Medium and signed in to your account.

What is my password?

At this time, Medium does not support a password system for signing in to your account.

Instead, you can sign in to your Medium account using your email address or a social account that you've connected with your Medium account. You can learn how to connect your social account in this article.

Still having problems? Let us help

Please provide any additional information that might help us verify that you are the owner of the account.

If the account has a membership subscription, please provide the details of your current payment method.

Back

I am not receiving the sign in email link

If you're having problems with receiving the sign in link email, try the following:

Search your "All Mail" and "Spam" inbox for emails from: noreply@medium.com. If you set up any custom email filters, double-check them to see if they might send Medium emails into another folder.
Our emails come from noreply@medium.com so that email address might need to be safelisted in your email system. Adding noreply@medium.com to your contact list should safelist it for most email providers.
You might also ask your IT team, email administrator, or ISP if your email server is blocking emails from Medium. Emails from Medium come from noreply@medium.com, so that email address might need to be whitelisted on the email server level.

Still having problems? Let us help

If you're still having problems with accessing your account, please fill out the form below to contact our support team.

Back

I am not getting signed in to my account when I go through the sign in process

If you're having problems signing up, signing in, or you're frequently being signed out of your Medium account, we've gathered several tips that might help you troubleshoot the problem. Please read and try all of the troubleshooting items listed on this page prior to contacting Medium Support.

Clear your browser cookies

Google Chrome Safari FirefoxEdge

Click the More button in the top-right corner of your browser window.
Choose Settings from the menu.
Under Privacy and security, click Site settings.
Click Cookies and site data.
Click See all cookies and site data.
Choose medium.com from the list.
Click Remove all.

Choose Safari and click Preferences.
Click Privacy.
Click Manage Website Data.
Select medium.com from the list
Click Remove All.

Go to medium.com and click the padlock button to the left of the address bar.
Click Clear cookies and site data.

Click the More button in the top-right corner of your browser window.
Choose Settings from the menu.
Click Cookies and site permissions in the side menu.
Click Manage and delete cookies and site data.
Click See all cookies and site data.
Enter medium.com in the search box.
Click Remove all shown.

If you use another browser, please refer to your browser's support pages.

If you've cleared your browser cookies and the issue persists, try also clearing any cookies related to the custom domain publications, e.g. towardsdatascience.com, that you are landing on and getting logged out.

Make sure third-party cookies are enabled

If your third-party cookies are turned off, you might also experience problems while browsing Medium.

Google Chrome Safari FirefoxEdge

Click the More button in the top-right corner of your browser window.
Choose Settings from the menu.
Under Privacy and security, click Site settings.
Click Cookies and site data.
In the Cookies section, make sure Block third-party cookies is not on. The radio button should not be filled in.

Choose Safari and click Preferences.
Click Privacy.
In Website tracking: If "Ask websites not to track me" is checked, or if "Prevent cross-site tracking" is checked, un-check them.

Click the menu button and select Content blocking.
In the Privacy & Security panel of Firefox Settings, do one of the following:
1. Select Standard to restore all default cookies settings for your browser.
2. Select Custom and clear the cookies check mark.

Click the More button in the top-right corner of your browser window.
Choose Settings from the menu.
Click Cookies and site permissions in the side menu.
Click Manage and delete cookies and site data.
Make sure Block third-party cookies is turned off. The toggle should be gray.

Make sure your browser extensions don't interfere with Medium

Browser extensions that block paywalls will prevent you from signing in to Medium. Disable these extensions if you want to use Medium.

If you use an ad blocking extension on your browser, you also might need to add exceptions for the domains on Medium that you visit most, otherwise, you might still get logged out. You can find instructions for adding exceptions to ad blockers here.

Still having problems? Let us help

If you're still having problems with accessing your account, please fill out the form below to contact our support team.

Back

Report content deemed illegal by the Digital Service Act

I'm having problems with signing in
I'm having problems with my Medium account
I'm having problems with my membership subscription
I'm having problems with my content
I'm having problems with the Medium Partner Program
I'm having problems with my publication
I want to report a rules or moderation violation
I want to report copyright violation
I want to report trademark violation
I want to report content deemed illegal by the Digital Service Act
I want to submit feedback
I want to submit a CCPA request

Back

${issue.label}
My Partner Program status has been revoked

${item.title}

Still having issues?
Submit a request
I have another issue

Can't find what you need in our Help Center? Fill out the form below to get in touch.

Your email address

Your Medium username

Username or link to the profile page of your account.

Story URL

Paste in the URL of the story you're having problems with.

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Attachments(optional)

Add file or drop files here