Frequently asked questions about your new story stats page

Note: As of October 28, 2019, we are introducing a new story stats page. The below information answers common questions about this stats page. For more information on the new story stats page and the accompanying updates to how we calculate earnings for writers in the Partner Program, please see this blog post.

When do my earnings update?

Earnings are updated every day. We use UTC days, meaning we include all earnings from activity during midnight UTC to 11:59 PM UTC. Earnings are then updated within a few hours.

For example, your earnings for “October 25” will include reading activity from 12:00:00am UTC on 10/25 (5:00:00pm PST on 10/24) to 11:59:59pm UTC on 10/25 (4:59:59pm PST on 10/24).

We will aim to update your story stats page within 6-12 hours of the close of the UTC day, meaning typically between 11:00pm PST and 5:00am PST. This refers to both the daily earnings graph, as well as the lifetime story earnings total at the top of the page.

When do my views and member reading time update?

We update your views and member reading time hourly throughout the day. 

Note that very recent stats, especially within the first few hours, are an estimate and may not be exact. For more information, please see the article “Why do I see a sudden change in my stats?”

Why do my earnings stats not line up with my user stats page or notifications?

There are a few things we recommend checking: 

  • First, your earnings include views and activity based on UTC days, meaning we include all earnings from activity during midnight UTC to 11:59 PM UTC. This might be different from your local timezone, which is what we use to display your user stats as well as your notifications. This would mean you might receive notifications that appear to be from the same day but are treated as separate days when we calculate earnings. 
  • Second, you may observe slight changes to your stats, especially recent hours, based on the way that we calculate and provide real-time metrics updates. For more information, please see the article “Why do I see a sudden change in my stats?”

Why do my earnings always appear to drop on the current day?

There are two reasons why earnings appear to drop on the current day:

  • First, we update your earnings once per day—we do not calculate partial earnings throughout the day. Before that update goes live, your earnings will appear to be $0. This may seem like a drop, especially when contrasted with your views and member reading time, which are updated in partial increments throughout the day. 
  • Second, our graphs display a ramp down from the most recent value, rather than a sharp drop. This can visually make your earnings appear to be declining into the present day, rather than just not yet having been calculated.

How are my earnings from before October 28, 2019 calculated and displayed?

Before October 28, we take your total earnings for a given week and prorate that weekly sum over each of the 7 days (or a smaller number, if the story was not published for all 7 days).

If a story earned $70, committed on Weds, July 10, then we show the story as having earned $10 for each day from Mon, July 1 through Sun, July 7, inclusive.

Why can’t I see my internal and external views from before August 10, 2018?

A daily breakdown between internal and external referrals is available only after August 10, 2018. Before that date, we label all views as internal views, even if they came from external sources.

Why can’t I see my member TTR from before October 1, 2019?

Member TTR is available only after October 1, 2019 and is only used as an input for earnings after October 28, 2019.

What time period is included in my “lifetime earnings”?

Your lifetime earnings include how much your story has earned since it was published, including earnings that have not been paid out.

How is my “average reading time” calculated?

Your “average reading time” is a mathematical median. Medians are typically preferred over mathematical averages to represent measurements where high or low outliers have the potential to meaningfully skew data. 

For instance, imagine someone were to read your story for 20 minutes while others read for 2 minutes. If we took a mathematical average, then that one data point would hold the potential to skew the results and hide some of the value in this number. However, a mathematical median would stay pretty much the same—we’d just take one slightly higher number in the order, maybe 2:10 instead of 2:08.

Here’s how we calculate your “average reading time”:

  • First, we determine each of your readers’ total reading time—if someone reads your story once for 1 minute and once for 2 minutes, we consider their reading time to be 3 minutes. 
  • Second, we order all of your readers’ reading times in order from lowest to highest.
  • Finally, we take the number in the absolute middle and display that as your average reading time.

Where can I see how much money I’ve actually been paid so far?

You can see the amount of money you’ve been paid on your Partner Program earnings dashboard.

Was this article helpful?
Have more questions? Submit a request