Trouble signing in or staying signed in to Medium

If you're having problems with getting signed out of your Medium account, we've gathered several tips that might help you troubleshoot this problem.

Troubleshooting


Clear your browser cookies

Google Chrome Safari Firefox
  1. Click the  More button in the top-right corner of your browser window.
  2. Choose Settings from the menu.
  3. Under Privacy and security, click Site settings.
  4. Click Cookies and site data.
  5. Click See all cookies and site data.
  6. Choose medium.com from the list.
  7. Click Remove all.

If you use another browser, please refer to your browser's support pages.

If you've cleared your browser cookies and the issue persists, try also clearing any cookies related to the custom domain publications, e.g. towardsdatascience.com, that you are landing on and getting logged out.

Make sure third-party cookies are enabled

If your third-party cookies are turned off, you might also experience problems while browsing Medium.

Google Chrome Safari Firefox
  1. Click the  More button in the top-right corner of your browser window.
  2. Choose Settings from the menu.
  3. Under Privacy and security, click Site settings.
  4. Click Cookies and site data.
  5. In the Cookies section, make sure Block third-party cookies is not on. The toggle should be grey.
  6. In the Cookies section, make sure Allow sites to save and read cookie data is on. The toggle should be blue.

Make sure your browser extensions don't interfere with Medium

Browser extensions that block paywalls will prevent you from signing in to Medium. Disable these extensions if you want to use Medium.

If you use an ad blocking extension on your browser, you also might need to add exceptions for the domains on Medium that you visit most, otherwise, you might still get logged out. You can find instructions for adding exceptions to ad blockers here.

Ghostery browser extension

One of the most common cases we've found interfering with Medium was from users using the Ghostery extension. Please try removing Ghostery or turning off Ghostery anti-tracking for Medium pages. Here's how you can turn off Ghostery anti-tracking:

  1. Click the blue Ghostery extension icon.
  2. Click Detailed view.
  3. Click the shield icon that represents "enhanced anti-tracking" to turn off anti-tracking.
  4. Refresh the page.
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